Microsoft Word is a word processing program that many companies use. Applicants interested in clerical work need to have a 73% proficiency level or above in this program.

The Microsoft Word test includes questions on the Beginner, Intermediate, and Advanced levels. Applicants need to be able to answer questions in each level. Beginner and intermediate level questions will cover skills such as printing, formatting, file management, and editing. Advanced questions will cover the same topics but will also involve questions about customizing Word and desktop publishing.